9bet Privacy Policy

01 Who We Are

9bet is an online betting and live casino platform operated for players in Bangladesh. When this Privacy Policy refers to "9bet", "we", "us", or "our", it means the operator of the 9bet platform accessible at 9bet.run.

9bet is the data controller for the personal data collected through the platform. This means 9bet determines the purposes and means of processing your personal data. If you have any questions about how 9bet handles your data, you can contact us at [email protected].

This Privacy Policy applies to all personal data collected through the 9bet website, mobile site, and app. It does not apply to third-party websites or services that may be linked from the 9bet platform — those services have their own privacy policies which you should review separately.

02 Data We Collect

9bet collects the following categories of personal data from players:

9bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly required by law or for responsible gaming purposes.

03 How We Collect Your Data

9bet collects your personal data through the following means:

• Direct interactions: When you register an account on 9bet, complete identity verification, make a deposit or withdrawal, contact support, or respond to a promotion, you provide data directly to us.
• Automated technologies: When you visit the 9bet platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on the platform.
• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or bank transfer, the relevant payment provider shares transaction confirmation data with 9bet to allow us to credit or debit your account correctly.
• Identity verification providers: Where 9bet uses a third-party KYC service to verify your identity documents, that provider shares the verification result with 9bet.
• Fraud prevention services: 9bet may receive data from fraud detection services to help identify suspicious account activity.

9bet does not purchase personal data from data brokers or any other third-party data sources for marketing or profiling purposes.

04 Why We Use Your Data

9bet uses your personal data for the following purposes:

• Account management: To create and maintain your 9bet account, process your registration, and manage your account settings and preferences.
• Identity and age verification: To verify that you are who you say you are and that you meet the minimum age requirement of 18 years. This is a legal obligation for 9bet as a licensed betting operator.
• Payment processing: To process your deposits and withdrawals, reconcile transactions, and investigate any payment disputes.
• Platform operation: To deliver the games, betting markets, and other features of the 9bet platform to you, and to personalise your experience where appropriate.
• Customer support: To respond to your queries, complaints, and support requests via live chat and email.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the 9bet platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements, responsible gaming obligations, and any requests from regulatory or law enforcement authorities.
• Marketing communications: To send you information about 9bet promotions, bonuses, and new features, where you have consented to receive such communications. You can opt out at any time.
• Platform improvement: To analyse how players use 9bet so that we can improve the platform, fix bugs, and develop new features.

9bet does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

05 Legal Basis for Processing

9bet processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to operate your 9bet account and deliver the services you have signed up for — including account management, payment processing, and game delivery.
• Legal obligation: Processing that is required by law — including identity verification, age verification, anti-money laundering checks, and reporting to regulatory authorities.
• Legitimate interests: Processing that is necessary for 9bet's legitimate business interests, such as fraud prevention, platform security, and platform improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing that is based on your explicit consent — primarily marketing communications. You can withdraw your consent at any time by contacting support or using the unsubscribe option in any marketing email.

Where 9bet relies on legitimate interests as the legal basis for processing, we carry out a balancing assessment to ensure that our interests do not override your fundamental privacy rights.

06 Sharing Your Data

9bet does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC providers receive your identity documents and return a verification result to 9bet. These providers are contractually bound to use your data only for verification purposes.
• Fraud and security services: 9bet may share technical data such as IP addresses and device identifiers with fraud prevention services to protect the platform and its players.
• Regulatory and law enforcement authorities: 9bet will disclose personal data to regulators, law enforcement agencies, or courts where required to do so by applicable law or a valid legal order.
• IT and platform service providers: Companies that provide hosting, database, analytics, and other technical services to 9bet may process personal data on our behalf. These providers act as data processors and are bound by data processing agreements that restrict how they can use your data.
• Business transfers: In the event that 9bet's business is acquired, merged, or transferred to another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer.

All third parties with whom 9bet shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

07 Cookies and Tracking Technologies

9bet uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help the platform function correctly and allow 9bet to understand how players use the site.

9bet uses the following types of cookies:

• Essential cookies: These are required for the 9bet platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Analytics cookies: These help 9bet understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate to improve the platform.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display settings, so you do not have to re-enter them each visit.
• Marketing cookies: These track your activity on the 9bet platform to help deliver relevant promotional content. These cookies are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the 9bet platform. For more information about managing cookies, refer to your browser's help documentation.

08 Your Privacy Rights

As a 9bet player, you have the following rights over your personal data. To exercise any of these rights, contact 9bet at [email protected]. 9bet will respond to your request within 30 days.

Please note that some rights are subject to limitations. For example, 9bet may be required by law to retain certain data even if you request its deletion. In such cases, 9bet will explain the reason for retaining the data.

09 Data Retention

9bet retains your personal data for as long as is necessary for the purpose it was collected, or as required by applicable law. The following general retention periods apply:

After the applicable retention period expires, 9bet will securely delete or anonymise your personal data so that it can no longer be linked back to you.

10 Data Security

9bet takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

• All data transmitted between your device and 9bet servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing — 9bet staff cannot see your password in plain text.
• Access to personal data within 9bet is restricted to staff who need it to perform their job functions, and all such access is logged.
• 9bet conducts regular security assessments and vulnerability testing of its platform infrastructure.
• 9bet has incident response procedures in place to detect, investigate, and respond to data security incidents promptly.

While 9bet takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also have a role to play — keep your 9bet account password strong and unique, do not share it with anyone, and contact support immediately if you suspect your account has been compromised.

11 Children and Minors

9bet is strictly an adult platform. The 9bet service is not directed at, and must not be used by, anyone under the age of 18. 9bet does not knowingly collect personal data from anyone under 18 years of age.

If 9bet discovers or is notified that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted, and any funds will be returned to the payment source after verification. If you believe a minor has registered on 9bet, please contact us at [email protected] immediately.

12 Changes to This Policy

9bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how 9bet uses your personal data, we will notify registered players via email or a prominent notice on the platform before the changes take effect. Your continued use of 9bet after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how 9bet protects your privacy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 9bet handles your personal data, please get in touch using the details below:

9bet will acknowledge your privacy request within 24 hours and aim to provide a full response within 30 days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with 9bet's response to your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.